Jennifer Lord

About Jennifer Lord

As an Executive Operations Leader, I have a proven success in pioneering change across complex industries. I have leveraged 20+ years of experience as a visionary professional, focused on fiscal management, P&L oversight, stakeholder engagement, and process optimization. Throughout my career, I have been recognized for my ability to drive strategic direction and create long-term business relationships. Additionally, I have led a large team to reach aggressive goals at a Fortune 20 company with $1B operational expense. Key Achievements Include: Lead team of 5.5K employees across multi-state and multi-function locations, including mail order operations (90M RXs/year, 3K employees), specialty pharmacy operations (8M RXs/year, 2.5K employees, critical care patients), and the leading fertility pharmacy in the US (500 employees, niche market) Recognized for driving 11% growth in volume and reducing expenses 10% over 2 years by leading systems transformations, securing funding, and prioritizing key initiatives Recruited to strategize Home Delivery Pharmacy Operations, managing a $880M budget and shipping ~100M prescriptions annually, with P&L responsibility for $18.8B revenue and $1B margin Achieved 16.3% volume growth and $7.2M in margin by implementing the Physician Concierge Program, which improved patient care, increased physician communication, and reduced processing turnaround time by 25% Served as a senior leader for American Express and led strategy for handling Suspicious Activity Reporting (SARs) in compliance with the USA PATRIOT and Bank Secrecy Acts, filing SARs for multiple business units and advocating for Fraud Operations during internal and external auditsContact me through this profile if you wish to connect.

Experience

1. VP Pharmacy Operations

   Express Scripts Pharmacy Benefit Services

   Mar 2022 — Present · Tempe, AZ

   Responsible for the patient experience and operations supporting more customized drug offerings. Examples include Oncology treatments, Ultra Orphan disease states, Freedom Fertility and Physician Concierge teams. Operations include call center, pharmacy, patient access and clinical nursing teams.

Education

• University of Phoenix

  Master of Business Administration

  2005 — 2007

• University of Phoenix

  Bachelor of Science, Business Management

  2001 — 2004