Jennifer Brown
Business Operations Manager @Wyndham Destinations
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WORK HISTORY
Business Operations Manager @Wyndham Destinations
The Camlin - Seattle, WA, US
Overseen a budget of $24 Million. P&L and OH budget driven. Support Sales and Marketing Teams at the second largest site in PNW and onboard up to 100 associates.Partner daily with sales, in house marketing, field marketing, resort, training, recruiting, quality assurance SLT teams to strategize for success. Develop advanced, caring & patient administration coordinator team of up to 10.Equally passionate about Internal/External guest. Digitize reporting tools/process elimination focused.Support the rebuild of community marketing program by booking events, create strategic Pro formas, recap results. Enhancing Salesforce reporting & Microsoft Teams optimization for each team on site & across region. Launched digital technologies on site for Sales, Marketing & Ops: Salesforce/Journey, e-credit, Wyntime, SAP commissions.e-worksheet. AirDrop.Audit processes/commissions/incentives/payroll/reconciliations/invoicing/inventory of refreshments, premiums & devices.EA work for multiple VPs at various times. Travel. Meetings. Concur.Lead/co-host Culture/Recognition/Recruiting/Retention Ops team for PacOne.Execute memorable monthly/quarterly/annual recognition awards and celebration events.Renovated sales center on $25k budget. Decorate sales & marketing areas seasonally.**Onboarded RTW associates post COVID pause.**Organized all PPE training/inventory/collateral.**Implement/monitored minimization of all touch-points and offer creative alternatives.**Onsite testing coordinator.
EDUCATION
Arizona State University
Bachelor's, Operations Management
ABOUT JENNIFER BROWN
Strategic Business Operations Manager-Sales & Marketing. Learning and growing daily at the world’s largest vacation ownership company. Grateful to be a part of this talented, dynamic Pacific Coast team. Enjoy launching new technologies across various channels and optimizing efficiencies that impact internal/external guest experiences. Passionate about elevating focus on enhanced communications, reducing controllables with creative cost savings and maximizing revenue and profit. Work with Salesforce, OKTA, Workday, Ironclad, DocuSign, Zoom, Microsoft Teams, Oracle, Power BI, Excel, Braintree, Kronos, Concur, LinkedIn daily.
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