Jennifer Brakefield
Community Educator @Expectcare Hospice
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WORK HISTORY
Community Educator @Expectcare Hospice
Birmingham, AL, US
Serve as a primary liaison between patients, families, and healthcare providers to ensure smooth onboarding and satisfaction across care programs. Collaborate with interdisciplinary teams to enhance communication, address client needs, and improve patient outcomes. Conduct educational sessions and serve as a trusted resource for clients navigating care options.Key Focus Areas: Client Advocacy · Onboarding · Relationship Management · Cross-Functional Collaboration
EDUCATION
University of Alabama at Birmingham
Bachelor of Arts in Communication Studies, Communication Management
SKILLS
ABOUT JENNIFER BRAKEFIELD
I’m a relationship-focused healthcare professional with 20 years of experience helping patients, providers, and organizations achieve better outcomes. What I love most about this rewarding career is building trusted relationships, guiding clients, and creating exceptional customer experiences. My background spans home health, hospice, and healthcare SaaS, where I’ve worked with cross-functional teams, supported complex onboarding processes, and ensured seamless communication between stakeholders. I’m passionate about helping clients achieve their goals, increase adoption, and realize long-term value. Core Skills & Strengths:• Client Onboarding & Engagement •Customer Retention & Relationship Management • Healthcare Operations & SaaS Solutions • CRM Systems (Salesforce, HubSpot, Sherpa)• Cross-Functional Collaboration & Communication• Data-Driven Problem SolvingI thrive in roles that combine empathy with strategy — empowering clients, strengthening partnerships, and creating outcomes that matter.
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