Jennifer Bond

Clinical Care Counselor @TELUS Health

QC, CA

Achieved 95% client satisfaction by employing empathetic communication and evidence-based therapeutic techniques, fostering trust and rapport in remote counseling sessions.• Surpassed monthly KPIs by 20% through adept handling of client inquiries, utilizing therapeutic interventions to address concerns effectively and ensure client well-being.• Decreased response time to client inquiries by 30% by implementing client-centered communication strategies, facilitating timely access to therapeutic support and resources.• Managed a diverse caseload of clients, providing individualized therapy sessions tailored to address emotional, behavioral, and mental health concerns remotely, resulting improved client engagement and treatment outcomes.• Provided psychoeducation to clients and their families, resulting in improved coping skills and decreased symptom severity scores.

Eastern Illinois University

Bachelor of Arts - BA

The University of Illinois at Chicago - Jane Addams College of Social Work

Master of Social Work - MSW