Jennifer Bocach
Expert Business Analyst @Schneider Electric
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WORK HISTORY
Expert Business Analyst @Schneider Electric
Current RoleExpert Business Analyst – Schneider ElectricProduct Owner, Order Services – mySchneider- Lead product ownership for Order Services, managing enhancements from ideation to go-live- Collaborate with ERP, Digital, Customer Care, Channel Ops, Digital Customer Experience, Pricing, and other global teams- Own UAT, internal/external communications, and training enablement- Drive change management for ERP transition to SAP S/4HANA- Represent customer voice through Ease of Doing Business initiatives with top distributors- Provide informal mentorship to Customer Care SMEs and senior team members- Act as Global SME for Order Services, supporting platform consistency and scalability.Skills & Tools- Product Ownership & Agile Delivery- Business Requirements & UAT- ERP Systems (SAP S/4HANA, Oracle)- Digital Platforms & Customer Experience- Change Management & Communications- Stakeholder Engagement & Mentorship- Cross-Functional Collaboration
EDUCATION
Bryant University
Bachelor of Business Administration - BBA, Marketing
ABOUT JENNIFER BOCACH
Experienced and results-driven Business Analyst with over 20 years of experience in digital transformation, customer experience, and process optimization. Currently serving as Product Owner for Order Services in mySchneider, I lead cross-functional initiatives to enhance platform capabilities, streamline operations, and improve ease of doing business for internal and external stakeholders.I specialize in gathering and translating feedback into actionable business requirements, managing end-to-end enhancement lifecycles, and driving adoption through training and change management. I’m also a Global SME for Order Services, supporting ERP transitions (including SAP S/4HANA) and mentoring team members across the organization.
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