Jennifer Beatty

About Jennifer Beatty

Information Technology Professional with over 15 years of accomplished experience in ITIL processes, ad hoc report writing and Continual Service Improvement. Solid work ethic, strong problem solving, and support management skills. Demonstrated ability to build cohesive teams, work under pressure, adapt quickly to new technologies and improve productivity. Proven focus on documentation and training and development of action plans to create the results required to provide the best quality service and support. I have completed Six Sigma Green belt and I am actively pursuing my Lean Six Sigma Black Belt Certification.Being raised in a military family instilled many of the values I have in my personal life as well as my business career. I am a passionate supporter of the men and women in our armed forces, who sacrifice everything for our Country. These are the true heroes, who make everything we hope to accomplish possible.

Experience

1. IT Configuration Management Database Analyst Iii

   CareSource

   May 2024 — Present · Dayton, OH, US

   Implement and adopt the Common Service Data Model (CSDM) framework within CareSource.• Responsible for administering and executing the configuration management process and ensuring CMDB data integrity.• Establish CMDB requirements, socialize, and maintain all in-scope Configuration Items (CIs), attributes, sources of truth, and ownership of data.• Drive overall CMDB health including compliance, completeness, correctness for all managed CI classes and attributes.• Define, create, and monitor CI data health reports / dashboards and works with the CI data owners to resolve any issues.• Define and document the processes, policies and procedures, and training materials for creating and maintaining CIs and CI data.• Work with CI data owners and other stakeholders to ensure the quality of the CMDB data is maintained and all CIs are up-to-date.• Ensure that the CI Data Owners can effectively manage their CI data.• Manage the design, development, and implementation of process and / or CMDB enhancements.• Identify, create, and review key performance indicators for processes based on best practices and value proposition for CareSource.• Identify, create, and deliver meaningful metrics to management and individual contributors that identify achievement and opportunities for improvement to meet key performance indicators.

Education

• Arizona State University

  CMII Certification

  2003 — 2003

• Breakthrough Performance Group

  Lean Six Sigma Black Belt Project Candidate, Lean Six Sigma Black Belt Course

  2016 — 2016

• Breakthrough Performance Group

  Lean Six Sigma White Belt Certification

  2016 — 2016

• Sinclair Community College

  Health Information Technology (HIT)

  2011 — 2011

Skills

• Process Improvement
• Management
• Hp
• Unix
• Windows Server
• Process Flow Documentation
• IT Service Management
• Sap
• Account Management
• Ssrs Reporting
• Change Management
• Service Delivery
• Technical Support
• Analysis
• Software Development
• Disaster Recovery
• IT Strategy
• Software Documentation
• Troubleshooting
• IT Management
• Incident Management
• System Deployment
• Itil
• Project Management
• Sla
• Governance
• IT Operations
• Business Process Improvement
• Training
• Vendor Management
• Data Center
• Databases
• Security
• IT Outsourcing
• Business Process
• Continuous Improvement
• Pmo
• Pmp
• Kpi Reports
• Leadership