Jennifer Arena
Customer Success Leader | Strategic Account Manager | Relationship Builder | Data-Informed Problem Solver
- Role
- Customer Success Manager at Rollins, Inc.
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Jennifer Arena
I’m a seasoned Customer Success Manager and Strategic Account Leader with over 20 years…
Experience
Customer Success Manager
Jun 2023 — Present
Resolve complex escalations to reduce churn and increase brand loyalty• Surpass $50K+ monthly revenue targets through upsell and cross-sell strategies• Onboard 500+ customers through structured, value-focused implementation• Collaborate cross-functionally to champion customer voice internally
Education
Digital Marketing Institute
Digital Marketing
Northwestern University - Kellogg School of Management
Professional Certificate in Digital Marketing, Digital Communication and Media/Multimedia
Middlesex Community College
AS, Business Administration / Marketing
Salem State University
BS, Communications/PR/Advertising
Skills
- Public Relations
- Account Management
- Online Advertising
- Social Media Marketing
- New Business Development
- Marketing
- Marketing Strategy
- Integrated Marketing
- Media Planning
- Sales
- Digital Media
- Group Presentations
- Digital Marketing
- Lead Generation
- Advertising
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