Jennifer Amrecki
Business Support Expert/Customer Relations Consultant & Process Optimization Expert
- Role
- Senior Manager, Us Business Support at Burnsall Associates
- Location
- Macomb, MI, US
- LinkedIn followers
- 500 followers
About Jennifer Amrecki
Advanced operational skills, managing complex schedules, coordinating events, and fostering team relationshipsA results-driven professional in management with 25 years of experience who is committed to building strong operations, strategies, and infrastructures. Has vast experience with customer experience optimization.Highly adept in planning, coordinating, and executing successful production strategies. Track record of improving operational stability, efficiency, and profitability. Strong collaborator with senior stakeholders, effectively prioritizing activities, translating business requirements into solutions, and achieving defined objectives.Optimized the retention department, implementing a strategic model to help teams retain customers; regularly shifted strategies and processes to meet business, consumer and market shifts; increased retention by over 10%.Was an integral part of restructuring service teams, integrating sales, built strategic workflows, realigned employees and eliminated redundant IT platforms.Quickly advanced to management at a $1B+ organization; played a key role driving key performance of service teams; work closely with all departments to drive results on company wide metrics.
Experience
Senior Manager, Us Business Support
Jun 2025 — Present
Education
Macomb Community College
Associate's degree, Business Administration and Management, General
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