Jennifer Culley
Risk Specialist | Customer Satisfaction, Technology Enhancements
- Role
- Risk Specialist at Capital One
- Location
- Elkton, MD, US
- LinkedIn followers
- 500 followers
About Jennifer Culley
Strategic and people-focused Customer Service Leader recognized for mentoring high-performing teams, optimizing service operations, and implementing data-driven process improvements. Adept at problem-solving and root-cause analysis, driving operational efficiency while enhancing customer satisfaction. A collaborative leader who fosters a culture of accountability, continuous learning, and service excellence, ensuring teams exceed performance goals. Expertise in compliance, risk mitigation, and workflow automation, streamlining operations to improve accuracy and efficiency. Passionate about coaching, employee development, and leading initiatives that elevate customer experience and drive team success.
Experience
Risk Specialist
Sep 2022 — Present · Wilmington, DE, US
Led risk assessment processes and compliance initiatives to enhance operational efficiency while identifying and mitigating potential risks. Spearheaded system improvements and developed innovative solutions to drive regulatory adherence- Increased system intake usage by 65%, allowing leadership to track work across the risk office, improving visibility and workflow efficiency- Eliminated audit compliance findings by developing a centralized tracking system to maintain accurate, up-to-date documentation of policy and procedural changes- Improved risk evaluation accuracy by leveraging data trend analysis, refining assessment methods, and optimizing decision-making processes- Strengthened compliance standards by replacing outdated procedures with an automated document management system, ensuring teams accessed the most current policies- Enhanced team efficiency by implementing structured documentation practices, improving knowledge sharing, and streamlining cross-functional communication.
Education
Elkton High School
High School Diploma
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