Jennie Sims

Role
Therapist Success Associate Ii at Luna Physical Therapy
Location
Charlotte, NC, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Jennie Sims

Hi there! I\'m a Therapist Network Specialist at Luna Physical Therapy with 6 years of…

Experience

  1. Therapist Success Associate Ii

    Luna Physical Therapy

    Nov 2024 — Present

    Managed the full lifecycle for a large portfolio of therapists across multiple markets, ensuring high engagement and satisfaction• Developed and executed retention strategies to maintain therapist participation and platform utilization• Re-engaged dormant therapists through proactive outreach and data-informed strategies• Identified opportunities for account expansion by optimizing therapist capacity in high-demand markets• Collaborated cross-functionally with Sales, Operations, and Clinical teams to improve service delivery and customer experience• Leveraged customer insights and performance data to inform strategic decisions and support growth initiatives

Skills

  • Customer Service
  • Precepting
  • Event Planning
  • Microsoft Excel
  • Sales
  • Microsoft Word
  • Leadership
  • Research
  • Healthcare
  • Powerpoint
  • Social Media
  • Teamwork
  • Time Management
  • Social Networking
  • Microsoft Office
  • Public Speaking

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Jennie Sims — Therapist Success Associate Ii at Luna Physical Therapy in Charlotte, NC, US | Unifers