Jennie W.
Senior Director of Retail Operations at Verizon
- Role
- Senior Director of Retail Operations at Verizon
- Location
- Lisle, IL, US
- LinkedIn followers
- 500 followers
About Jennie W.
Strategic Leadership Professional | Known for Developing Talent, Enhancing Team Capability & Driving Operational Excellence
Experience
Senior Director of Retail Operations
Jul 2023 — Present · Rolling Meadows, IL, US
Led the vision and execution of operational strategies that shaped the customer experience, aligning enterprise-wide business requirements and elevating data-driven decision making.Ensured the organization had the right systems, tools, and processes to drive performance and operational scalability.Built and deployed agile, scalable project management frameworks to accelerate execution across all business units.Served as a strategic advisor to executive leadership, strengthening operational discipline and enabling organizational growth.Developed enterprise policies, SOPs, and governance controls in partnership with Finance, Legal, and key cross-functional teams.Directed the creation of complex, multi-departmental proposals supporting major business initiatives.Led the team responsible for executive presentations, data deep dives, playbook development, and enterprise-wide market insights.Advised senior executives while cultivating high-trust, cross-functional partnerships across the leadership ecosystem.
Education
Bellevue University
Bachelor of Science (BS)
Bellevue University
Bachelor of Applied Science - BASc
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