Jennie Nguyen

Cybersecurity Analyst @Dataprise

Perform ransomware recovery on ESXi and Windows systems with command‑line validation, safe file operations, and multi‑host workflow management, using tools such as VMware ESXi Shell/SSH, PowerShell, Windows Event Viewer, and decryptors to restore business‑critical VMs with zero data loss.• Support incident response investigations by triaging alerts, correlating logs, and driving containment and recovery across Windows and ESXi environments.• Maintain strong documentation discipline and writes incident response SOPs that integrate peer workflows, forensic defensibility, and clear escalation paths, resulting in standardized, repeatable processes.• Apply risk‑aware troubleshooting to complex hardware, software, and network issues ensuring safe execution and minimal disruption during high‑pressure incidents.