Jennica Thompson
Customer Experience Advisor @Warby Parker
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WORK HISTORY
Customer Experience Advisor @Warby Parker
Nashville, TN, US
Reached highest skill level (Level in January 2018 Mentored and helped train new CX on procedures and policiesBecame a Returns Expert working directly with our Sloatsburg lab and NYC teamAssisted in creating a mutual document to ease the communication flow between CX and Sloatsburg and co-managed the detailed excel sheet heavy with the Returns ProjectHandle outreach daily in order to speak with customer and our lab in order to come to a solution CX on Social member - Interacted with customers via Twitter, Facebook, and Instagram. Solved problems and was proactive in providing solutions for customers on public platforms. Contact Lens Special Project - Helped kick off the sale of Contact Lens at Warby Parker. Worked directly with my Contact Lens Lead in New York daily. Created a document detailing and tracking all contact lens sales. Place daily each contact lens order and track until delivered to customer
EDUCATION
University of North Alabama
Business Administration and Management, General
Lawrence County High School, Tennessee
High School Diploma
SKILLS
ABOUT JENNICA THOMPSON
Customer Experience Advisor at Warby Parker
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