Jennica Thompson

Experience

1. Customer Experience Advisor

   Warby Parker

   Aug 2016 — Present · Nashville, TN, US

   Reached highest skill level (Level in January 2018 Mentored and helped train new CX on procedures and policiesBecame a Returns Expert working directly with our Sloatsburg lab and NYC teamAssisted in creating a mutual document to ease the communication flow between CX and Sloatsburg and co-managed the detailed excel sheet heavy with the Returns ProjectHandle outreach daily in order to speak with customer and our lab in order to come to a solution CX on Social member - Interacted with customers via Twitter, Facebook, and Instagram. Solved problems and was proactive in providing solutions for customers on public platforms. Contact Lens Special Project - Helped kick off the sale of Contact Lens at Warby Parker. Worked directly with my Contact Lens Lead in New York daily. Created a document detailing and tracking all contact lens sales. Place daily each contact lens order and track until delivered to customer

Education

• University of North Alabama

  Business Administration and Management, General

  2010 — 2016

• Lawrence County High School, Tennessee

  High School Diploma

  2006 — 2010

Skills

• Social Networking
• Social Media Marketing
• Powerpoint
• Microsoft Excel
• Microsoft Office
• Sales
• Time Management
• Social Media
• Public Relations
• Student Affairs
• Teamwork
• Data Entry
• Customer Service
• Research
• Fundraising
• Event Planning
• Marketing
• Team Building
• Public Speaking
• Training
• Outlook
• Administrative Assistants
• Editing
• Leadership
• Office Management
• Microsoft Word
• Facebook