Jenni Hamilton

Customer Success Manager @IDBS

Woking, GB

Supporting biotech, pharmaceutical, and R&D organisations in maximising the value of IDBS’s informatics platforms- Build and maintain strategic relationships with clients across biotech, pharma, and R&D sectors- Guide customers through onboarding, adoption, and long-term engagement with IDBS solutions (e.g, E-Workbook and Polar)- Align platform capabilities with scientific and operational goals to drive measurable outcomes- Proactively identify opportunities for optimisation and workflow improvement- Help clients streamline R&D processes, improve data integrity, and accelerate innovation- Collaborate with technical, commercial, and marketing teams to deliver tailored support and insights- Work closely with Marketing to plan and deliver IDBS’s annual customer event, enhancing engagement and community building- Gather and analyse Voice of the Customer (VoC) insights to inform product development and enhance customer experience

Cardinal Newman Sixth Form

A levels

University of Portsmouth

BA (HONS), German Studies