Jennifer Hornick

About Jennifer Hornick

Professional Services Executive with over 22 years of experience and thought leadership in deploying and optimizing SaaS solutions. I am a seasoned leader with extensive hands-on expertise in all aspects of technical implementation, having led teams in Customer Success, Professional Services, Project Management, Technical Enablement, and Software Engineering. My passion is to help organizations maximize & expand on ARR opportunities, productize Services offerings to streamline Sales revenue growth & enablement, and optimize operations to run a profitable P&L. I am a master in developing & evangelizing processes and procedures to optimize customer facing operations that aim to encourage cross functional team collaboration, and most importantly, delight and retain customers. In any engagement I take on, my number one focus is to get to actionable outcomes and I am not afraid to roll my sleeves up alongside my teams to get stuff done.

Experience

1. Vice President of Professional Services

   On24

   Jun 2024 — Present · Portland, OR, US

Education

• Suffolk University - Sawyer Business School

  Bachelor of Science, Business Administration, Finance

  1993 — 1997

• St.Edward's University

  Master of Science, Organizational Leadership & Ethics

Skills

• Requirements Gathering
• IT Service Management
• Software Development
• Enterprise Architecture
• Sdlc
• Software Project Management
• Itil
• Sql
• IT Strategy
• Web Services
• Project Management
• Integration
• Process Improvement
• Requirements Analysis
• Outsourcing
• Microsoft Sql Server
• Business Analysis
• Business Intelligence
• Vendor Management
• IT Management
• Management