Jennifer Etley
Customer Success Manager @Instructure
Signup · Get unlimited contacts
WORK HISTORY
Customer Success Manager @Instructure
Establish trust with internal and external stakeholders while acting as an account manager by handling tasks which include escalating customer issues, liaising between customers and cross-functional internal teams helping to identify root-cause issues, and ensuring timely and successful delivery of solutionsOnboarding and engagement of new clients while understanding the customer lifecycle journey in order to manage customer retention and renewal process.
EDUCATION
Concordia University Texas
Master of Education (M.Ed.), Educational Administration and Supervision
Texas A&M University
Bachelor of Science (B.S.), Interdisciplinary Studies
SKILLS
ABOUT JENNIFER ETLEY
Experienced Educator & Administrator with a demonstrated history of working in personnel management, leadership, organization, customer service, and communication.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.