Jennefer Carroll

Experience

1. Director, Operations

   Augeo

   Feb 2001 — Present · Roswell, GA, US

   Responsible for ensuring a positive experience for all client audiences providing exceptional customer service and a robust award selection that appeals to the specific program demographic. Position manages both the customer service team and merchandise manager(s) positions to ensure all services are provided and delivered in a consistent and timely manner. Additionally, manager collaborates with client managers to ensure CSR training and award selection are exemplary for each audience.Responsible for all day-to-day customer service and purchasing/fulfillment activityResponsible for maximizing and monitoring margins to ensure goal attainmentWeb catalog development and on-going managementRedemption activity, analysis & strategySupplier negotiations & managementCoordination of merchandising and redemption initiativesMonitor client program timelines and details to ensure CS team is kept up to date on all program efforts & developmentsStrive to maximize point turnover of all deposited points