Jenn Delgado

Director of Operations @Living Well Home Care

Claremont, CA, US

Spearhead long-term strategic planning, aligning growth initiatives with community needs and emerging pediatric trends. • Conduct market and patient needs assessments to identify service gaps and guide expansion decisions, with the aim to successfully launch new therapy programs tailored to underserved populations.• Direct daily clinic operations across OT, PT, and SLP disciplines, streamline workflows through evidence-based protocols and improve clinical efficiency.• Establish and monitor KPIs specific to pediatric therapy (schedule compliance, utilization, productivity benchmarks), enabling data-driven decision-making and continuous performance optimization.• Build and develop a high-performing administrative team, implementing onboarding programs and competency-based training models that enhance staff retention and clinical consistency.• Partner with billing and coding teams ensuring proper reimbursement for therapy services, improving clean claim rates and reducing revenue cycle delays• Enhance the patient and family experience through child-centered process redesigns such as reducing wait times, introducing caregiver communication protocols, and simplifying intake, increasing satisfaction scores.• Forge strategic partnerships with referring payers and regional centers, strengthening the clinic’s reputation and building a steady pipeline of referrals.