Jenna Wiley
Service Delivery Lead
- Role
- Service Delivery Manager at CEI
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Jenna Wiley
Versatile, detail-oriented digital communications professional with 8+ years of experience in client-facing positions and leveraging technical prowess. Excellent interpersonal communication ability cultivated throughout a wide expanse of career development and higher education. Highly experienced in meeting client demand and team needs with efficiency in fast-paced environments.
Experience
Service Delivery Manager
Jan 2024 — Present · Pittsburgh, PA, US
Act as the primary connector between recruiters, MSPs, and client stakeholders, translating business needs into clear intake requirements and customer-focused execution plans.• Own end-to-end delivery workflows across multiple enterprise accounts, from intake through onboarding, ongoing performance tracking, and contract termination processes.• Run daily stand-ups and weekly planning to surface blockers, align priorities, and keep work moving forward.• Build and maintain Power BI dashboards and Excel spreadsheets to track pipeline health, throughput, and outcomes, improving visibility and decision-making.• Refine intake processes and job descriptions to improve alignment, reduce rework, and speed up delivery cycles.• Identify operational gaps and implement process improvements that reduce friction and improve consistency across tools and teams.• Support risk management, compliance, and SLA requirements across complex VMS environments (Beeline, Fieldglass,Magnit), helping avoid escalations and audit issues.AI Transformation & Product Collaboration• Member of CEI’s AI Transformation team, designing AI-driven workflows and prompt-engineering standards to improve efficiency, quality, and consistency across delivery operations.• Meet weekly with the Bullhorn ATS Amplify product team to share user feedback, blockers, and enhancement ideas, influencing product improvements based on real production use.
Education
University of Pittsburgh
Bachelor's degree, French
2016 — 2021
University of Pittsburgh
Bachelor's degree, Communication & Rhetoric, Communication and Media Studies
2016 — 2021
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