Jenna Tyzinski
Release Coordinator | Change & Release Management | ServiceNow | Reducing Risk & Improving Deployment Success
- Role
- Release Coordinator at PNC
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Jenna Tyzinski
Release Coordinator and QA professional with 5+ years of experience supporting enterprise software releases and change governance in regulated banking environments. Proven success reducing post-production validation failures and coordinating high-volume, cross-team releases. Skilled in ServiceNow, CAB facilitation, and executive stakeholder communication.
Experience
Release Coordinator
Oct 2025 — Present
Validate 50–80+ monthly change requests in ServiceNow to ensure compliance and governance standards by confirming approvals, documentation, and deployment readiness- Oversee and confirm completion of 20–40+ weekly CTASKs, ensuring on-time closure to support smooth and successful deployments- Engage in weekly CAB meetings with executive stakeholders to review 75+ upcoming changes, risks, and deployment impacts- Drive outage and incident communications by coordinating with technical teams to identify impact, root cause details, and resolution updates- Monitor and analyze failed changes in ServiceNow and failed firewall requests, coordinating investigations and leading Root Cause Analysis (RCA) efforts to ensure corrective and preventive actions are documented and completed, reducing repeat issues- Reduce post-production validation failures from 40% to 0% through governance audits and process improvements, sustaining a 0% rate since October 2025.
Education
Penn State University
Bachelor's Degree, Communication, General
2008 — 2012
Tech Elevator
Java Web Application Development Bootcamp
2020 — 2020
Skills
- Video Editing
- Positive Energy
- Photography
- Mac
- Indesign
- Multi Tasking
- Positive Team Player
- Social Networking
- Microsoft Word
- Team Work
- Apple Software
- Time Management
- Cashiering
- Imovie
- Social Media
- Teamwork
- Powerpoint
- Microsoft Excel
- Telephone Skills
- Photoshop
- Adobe Creative Suite
- Mla Style
- Videography
- 35mm
- Customer Service
- Digital Photography
- Video Production
- Food
- Creative Writing
- Youtube
- Microsoft Office
- Sales
- Camera Operating
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