Jenna Masuda

Experience

1. Director of Sales Operations

   Voltus

   Jul 2023 — Present

   I\'ve built tools & processes that scaled from a team of less than 20 to over 250 employees. In this role, I\'ve managed functions across the customer lifecycle: Sales Analytics, Sales Productivity, Lead Generation, Sales Training, & System Operations. The Sales Onboarding program created $20M+ incremental pipeline growth in the first 2 years of it’s creation and shortened time to first deal by 32%. The Lead Generation structure was created and scaled to facilitate scalable upsell and prospecting strategies. The Sales Cycle was reduced 21% in 2 years. Close Rates jumped between 18% and 30% in 2 years. There has been a steady increase in measurable productivity of System Operations team quarter-over-quarter since managing that team. I\'ve also led the creation of the Sales Plan and Commission Plan each year. This is a highly cross-functional role, and I\'ve been the liaison between nearly every functional group within Voltus.

Education

• Meiji Gakuin University

  Japanese Studies, Economics

  2007 — 2007

• University of California, Berkeley

  BA, International Political Economies

  2004 — 2008

Skills

• Data Analysis
• Product Marketing
• Project Management
• Customer Relationship Management (Crm)
• Saas
• Sales Operations
• Customer Service
• Lead Generation
• Cloud Computing
• Microsoft Access
• Management
• Salesforce.com
• Microsoft Office
• Sales
• Crm
• Leadership
• Forecasting
• Tableau
• Powerpoint
• Microsoft Excel