Jenna Groves

About Jenna Groves

I’m an IT leader who turns complexity into clarity and execution. For 15+ years, I’ve led technology operations, cybersecurity readiness, infrastructure modernization, and service delivery for regulated organizations—and I love building high-trust, service-oriented teams that deliver measurable results.Recent highlights: directing multi-state delivery operations at Trace3; leading multiple high-profile ransomware responses (containment, recovery, executive communications, and hardening); and, at Molina Healthcare (formerly Passport Health Plan), building the Business Continuity and Disaster Recovery (BCDR) program and moving the organization to 100% remote operations with zero downtime.Strengths: IT strategy and roadmapping • security governance, risk, and compliance • ransomware response and incident management • infrastructure and cloud operations • ERP/enterprise systems oversight • vendor and budget management • change leadership and stakeholder communication • team development and culture building.Certifications: PMP. CISM (Certified Information Security Manager) — Planned 2026.

Experience

1. Services Solutions Manager

   Trace3

   Nov 2025 — Present · Louisville, KY, US

   Services Solutions Manager (2025 – Present)• Own the full services sales operations lifecycle, ensuring engagements are deliverable, compliant, and financially aligned.• Partner with Sales, Engineering, Resource Management, and Operations to translate strategy into delivery readiness.• Review and approve SOWs, LOEs, and vendor contracts for accuracy, alignment, and risk mitigation.• Lead change management efforts to improve service standards and cross-team communication.• Support clients through high-severity security events, offering strategic guidance during ransomware engagements.