Jenna Martin

About Jenna Martin

Passionate about customer success, I specialize in driving results for digital, SaaS, and AI technology solutions. With a strong technical background, I bridge the gap between teams, ensuring seamless execution of client-facing projects from start to finish.I thrive in dynamic, fast-paced environments, collaborating effortlessly with product managers, enterprise sales teams, executive leadership, and key clients to deliver impactful solutions and long-term success.Outside of work, you can find me hiking or skiing, running, attending Seattle events, or attempting to cook a new dish.

Experience

1. Head of Customer Success

   Trustero

   Apr 2025 — Present

   Act as the primary voice of the customer, providing structured AI feature feedback to influence product roadmap.• Collaborate cross-functionally to validate new AI-driven capabilities, significantly boosting feature adoption.• Built and scaled the Customer Success function from inception, enhancing customer account support and departmental efficiency.

Education

• University of Washington

  Graduate Certificate, Project Management

  2017 — 2018

• The University of Montana - College of Business

  Bachelor of Science, International Business and Marketing

  2009 — 2013

Skills

• Editing
• Administrative Assistants
• Leadership
• Online Advertising
• Google Analytics
• Social Media Marketing
• Powerpoint
• Microsoft Excel
• Solution Development
• Social Networking
• Advertising
• Advertising Operations
• Web Analytics
• Social Media
• Windows
• Facebook
• Marketing
• Blogging
• Non-Profits
• Online Marketing
• Print Advertising
• Microsoft Office
• Project Management
• Customer Service
• Newsletters
• Google Adwords
• International Business
• Marketing Research
• Keyword Research
• Events