Jenna Miller

Experience

1. Client and Clinical Coordinator

   PathWell

   Oct 2024 — Present · Toronto, ON, CA

   Client Scheduling and Support: Oversee client appointment bookings, rescheduling, and online portal setup. Guide clients on system usage, ensure intake forms and financial accounts are up-to-date, and provide timely responses to inquiries via phone, email, and online platforms.• Referral Management: Manage new client referrals, maintain referral databases, and provide quarterly data reports. Streamline communication with referral sources to ensure smooth client onboarding.• Clinician Scheduling, Training, and Support: Maximize clinician capacity utilization through schedule optimization and availability management. Verify invoices, facilitate communication, and support clinicians with client-related service needs. Assist with onboarding and training new clinicians to integrate into workflows and clinic operations.• Founder Support: Assist with the Founder’s schedule and administrative needs, manage meeting logistics, and prioritize tasks requiring immediate action.• Office and Clinic Operations: Maintain a clean and welcoming clinic environment, ensure opening/closing procedures are executed, and liaise with building management and office staff to resolve operational issues.• Administrative Coordination: Handle third-party invoicing and payments, manage confidential documentation, and collaborate with external stakeholders to support client care.

Education

• Davenport University

  Certified Professional Coding Course

• Michigan State University

  Bachelor of Science - BS, PSYCHOLOGY

• Western Governors University

  Master of Business Administration - MBA, Healthcare Management