Jenna Curtis
Apprentice Analyst at OCHIN, Inc.
- Role
- Apprentice Analyst at OCHIN, Inc.
- Location
- Portland, OR, US
- LinkedIn followers
- 500 followers
About Jenna Curtis
Highly motivated and structured professional adept at fostering communication, leading teams, tackling challenges, and juggling multiple tasks. Managed daily activities, budgeting, streamline processes, and enhance overall performance and productivity.
Experience
Apprentice Analyst
Aug 2020 — Present · Portland, OR, US
building:• To be the first line of contact with members of the OCHIN collaborative to help research and coordinate resolution of issues• Troubleshooting and resolution of issues within application modules in response to user requests• Provide support to the Site Specialist of other organizations• Ensure JIRA Help Desk Tickets are complete and communicated to the requester as needed• Proactively contact members and staff to follow up on issues• Develop the ability to understand the needs of the members• Triage incoming calls and communications to determine the priority level and appropriate team• Resolving problems with application vendor or other technical support as indicated• Proactive work of the backlog of help desk requests• Attend OCHIN provided training as directed by Technical Lead or Manager• Managing user requests according to business needs & priorities• Developing working knowledge of current clinical EHR software technologies• Travel for off-site software installation and support required (minimum = 10%)
Education
Our Lady of the Lake College
Bachelor of Science - BS
Southern University and A&M College- Baton Rouge
Bachelor of Science - BS
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