Jenna Johnson
Program & Project Management Senior Manager
- Role
- Program & Project Management Senior Manager at Verizon Connect
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
About Jenna Johnson
I have built a successful career out of my first full time post-college job. I am an experienced Senior Manager with a background of working in the customer service, operations and program management roles. Skilled in Sales, Contact Centers, Management, Customer Experience, and Training. I graduated from University of Iowa with a Business Management degree. I recently received my PMP certification.
Experience
Program & Project Management Senior Manager
Jul 2025 — Present · San Diego, CA, US
Retention Program Manager executing on key initiatives directly impacting customer retention and renewals within our Global Customer Success organization.
Education
University of Iowa
Bachelor of Business Management, Business Management
2007 — 2009
Black Hawk College
Associate of Arts
2004 — 2006
Skills
- Microsoft Office
- Sales
- Customer Experience
- Human Resources
- Account Management
- Marketing
- Retail
- Customer Retention
- Customer Service
- Training
- Customer Satisfaction
- Analysis
- Contact Centers
- Management
- Leadership
- Call Centers
- Time Management
- Coaching
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