Jenna-Leigh C.
🚀 Customer Success • Strategy • Collaboration & Process Improvement • Peer Mentorship | B2B SaaS
- Role
- Client Success Manager at Turnitin
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Jenna-Leigh C.
I\'m currently looking for my next opportunity. In an effort to be seen by humans, please…
Experience
Client Success Manager
Dec 2020 — Present · Dallas, TX, US
Client Outcomes & Growth: Manage a dynamic portfolio of enterprise and mid-market accounts, consistently driving retention, expansion, and adoption of SaaS solutions.Strategic Engagement: Build tailored presentations and custom recommendations for a high-volume book of business, leveraging executive business reviews and data insights to align technology with client goals.Gainsight Committee Member: Selected to serve on internal Gainsight committee (“Gainstars”) as a power user, providing feedback and best practices for improved effectiveness.Team Impact: Mentor and cross-train peers while collaborating across sales, product, and support to strengthen customer success practices at scale.Innovation & Efficiency: Leverage AI responsibly to streamline workflows, gain efficiencies, and adopt new technology that enhances the client and team experience.
Education
Boston University
Master of Science (MS), Advertising
2012 — 2013
Texas Tech University - Rawls College of Business
Bachelor's degree, Marketing
2002 — 2007
Skills
- Client Relationship Building
- Digital Strategy
- Online Advertising
- Advertising Sales
- Strategic Planning
- Project Management
- Social Networking
- Advertising
- Integrated Marketing
- Budgeting
- Promotional Writing
- Marketing Strategy
- Event Marketing
- Website Copy
- Visionary
- Digital Marketing
- Social Media
- Marketing
- Interactive Marketing
- Event Planning
- Team Oriented
- Press Releases
- Creative Direction
- New Media
- Media Planning
- Radio Production
- Digital Media
- Tv Production
- Small Business Management
- Small Business Marketing
- Social Media Marketing
- Search Engine Optimization (SEO)
- Copywriting
- Strategy
- Pay Per Click (Ppc)
- Online Marketing
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