Jenna Kent Nelson

About Jenna Kent Nelson

I started my 16+ year career with Granite Telecommunications as a Billing Analyst and now oversee our Offer Management operations, managing a team of 40+. I’ve led teams and systems that sit at the core of revenue, from proposal development, pricing strategy, contract execution, billing reviews, and customer dispute resolution. I’m known for modernizing workflows leveraging Salesforce, CPQ automation, and RPA (robotic process automation). Optimization has been the cornerstone of my career, consistently saving time, money, and generally asking the question- how can we do this better? I’m often the person called in by leadership when a system isn’t aligned. I pride myself on bridging big picture strategy with the nitty gritty daily ops, both while training new hires or partnering with executives. If you like details and reliability, I’m your person. Outside work, you can find me with my family, corralling my two young kids, chasing the two dogs in the yard and fully embracing my soccer mom in training era. We never miss a fall trip to Vermont, where I’m always happy to visit my alma mater, UVM.

Experience

1. Assistant Vice President of Offer Management

   Granite Telecommunications

   Dec 2020 — Present · Quincy, MA, US

   Granite Telecom is a private equity-backed enterprise telecommunications provider delivering voice, data, mobility, and cloud solutions to multi-location businesses nationwide.In my current role I manage the Offer Management Department & revenue operations across pre- and post-sale functions for both and existing clients. I currently manage 7 senior leaders plus indirect oversight across 40+ reports. Proud to share my direct team has an average tenure of 10+ years.My team owns the product & quoting rules across voice, internet, mobility, cloud & management services, including the sales proposal creation process, customer disputes, billing & revenue review, along with cost improvements to optimize revenue.We oversee the construction & negotiation of 750+ weekly enterprise proposals spanning locations across 7 sales regions.Accomplishments I’m particularly proud of:o Developed and managed Google AI & Robotic Process Automation (RPA) workflows to automate invoice extraction, proposal data entry processing, and serviceability checks.o Decreased the Service Level Agreement (SLA) processing time from 7 days down to a few minutes, with manual quotes down to 2 days; eventually adopted companywide for carrier invoices.o Spearheaded the end-to-end development of Accelerate 3, a proprietary automated quoting portal. I partnered with IT to streamline sales workflows and reduce manual processing time.o Recognized among top 5% performers with four President Club Awards across multiple years.