Jennah Ferrari

About Jennah Ferrari

I’m a learning and development professional with hands-on experience supporting instructor-led and virtual learning programs, backed by a graduate education in Industrial-Organizational Psychology.In my role with Navy Federal Credit Union, I contributed to the design, delivery, and support of ILT and vILT programs focused on onboarding, leadership development, and talent initiatives. My experience includes developing facilitator guides and learner materials, maintaining and auditing large learning content libraries, supporting training needs analysis, and facilitating virtual learning and engagement sessions.I bring a strong foundation in adult learning principles and instructional design, with a practical, detail-oriented approach shaped by both corporate and operational environments. I’m especially drawn to training and onboarding work where I can support learner experience, clarity, and confidence while helping organizations deliver consistent, high-quality learning.As an early-career L&D professional, I’m eager to continue growing in facilitation, onboarding, and learning program support roles where collaboration, thoughtful design, and employee experience are valued.Areas of experience include ILT/vILT support, instructional materials development, learning content governance, training needs analysis, facilitation support, and applying I-O psychology to workplace learning.

Experience

1. Educator

   lululemon

   Dec 2025 — Present · Orlando, FL, US

   Delivered real-time product and brand education to guests, translating technical product knowledge into clear, learner-friendly explanations- Supported onboarding and skill development of new Educators through peer coaching, informal training, and performance feedback- Reinforced training standards, operational procedures, and brand expectations through consistent modeling and on-the-job support- Applied adult learning and engagement principles to adapt communication styles based on guest and team member needs- Partnered with leadership to support team learning, knowledge retention, and a consistent guest experience.

Education

• George Mason University

  Masters, Concentration in Industrial and Organizational Psychology

• Monroe Community College

  Psychology and Business

  2020 — 2021

• St. John Fisher University

  (B.S.) Inclusive Childhood Education and Psychology with Financial Planning (Minor)

• East Syracuse Minoa Central High School

  High School Diploma, Communication

  2015 — 2019