Jenna Helwig
- Role
- Senior Analyst, User Experience & Product Adoption at Target
- Location
- Minneapolis, MN, US
- LinkedIn followers
- 500 followers
About Jenna Helwig
Results-driven management professional with a record of guiding users through technology…
Experience
Senior Analyst, User Experience & Product Adoption
Feb 2021 — Present
Integrated within a Salesforce product team participating in the full agile lifecycle including sprint planning, backlog refinement, strategy sessions and retro -Provides operational support to Salesforce engineers, Product Designer and Product Owners. Consisting of troubleshooting technology concerns with business partners, gathering user requirements, testing system functionality for new releases and participating in user research and usability sessions-Facilitates leader education sessions to instruct end users on system functionality -Develops training content for multiple contact centers migrating to new technology user interfaces and systems -Partners with key technology, service center and business partners in multiple weekly cross functional teams to manage change and user adoption to new and existing technology -Responsible for analyzing qualitative survey data from System Usability Scale (SUS) to determine themes and help connect technology partners with user needs
Skills
- Social Media
- Photography
- Blogging
- Social Networking
- Project Management
- Fraud Prevention
- Salesforce.com
- Social Media Marketing
- Merchandising
- Fashion
- Public Speaking
- Customer Service
- Management
- Powerpoint
- Editing
- Online Fraud
- Indesign
- Event Management
- Press Releases
- Retail
- Adobe Creative Suite
- Marketing
- Microsoft Office
- Public Relations
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