Jennafer Shockley

Assistant General Manager @Hampton Inn & Suites Wellington

Providing Superior Customer Service Assist the General Manager in daily operational tasks Maintaining guest confidentiality Taking guest complaints and addressing each issue in a timely manner to make sure there is a resolution to each complaint Training and mentoring employees and working together as a team to accomplish shared team goals Signing up Hilton Honors members and educating guests about the benefits of joining and booking directly through Hilton Updating knowledge of Hilton\'s employee training modules and one Property management system Maintaining and implementing knowledge hotel’s safety features and alarm system Selling rooms to optimal occupancy Communicating and working with all team members within the hotel Creating new ideas in a team environment to better the overall success of customer satisfaction within the hotel