Jenna Cusworth-Bolger

Senior Service Designer @Genomics England

London, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Aug 2023 — Present

Senior Service Designer @Genomics England

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London, GB

Playing a critical role embedding the Generation Study into NHS hospitals. This world first study aims to Whole Genome Sequence newborns in order to detect genetic conditions early and deepen our understanding of genes and health. As a service designer, I work directly with NHS teams to adapt the national model designed for the service into their local context ensuring a consistent, high quality and people-centred user experience for both families and staff touched by the study.

EDUCATION

1999 — 2001

Newcastle University

Bachelor of Architecture (B.Arch.), Architecture

2001 — 2004

Northumbria University

Bachelor’s Degree, Design for Industry

SKILLS

User ResearchDesign ResearchIndustrial DesignDesign ManagementResearchService DesignConsumer InsightInnovation ConsultingConcept GenerationExperience DesignCustomer InsightDesign ThinkingProduct InnovationMarket ResearchConcept DevelopmentUser-Centered DesignStrategic DesignResearch DesignStrategic ThinkingUser ExperienceInteraction DesignProduct DesignEthnographyDesign StrategyQualitative ResearchProduct Development

ABOUT JENNA CUSWORTH-BOLGER

Design Researcher, Service Designer and UX Leader with 20 years experience building products and services that work for real people and their real lives. I\'ve focussed my whole career on understanding the problem and imagining - then building - the answer. I love spending my time with organisations that have missions that can change society and the world.

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Jenna Cusworth-Bolger — Senior Service Designer at Genomics England in London, GB | Unifers