Jenna Cafiso
Focused on Customers | Lab Automation & Software Training Expert | Trusted Stakeholder Partner
- Role
- Customer Success Director at Cenevo Formerly Labguru & Titian Software
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
About Jenna Cafiso
Experienced professional with a solid background in customer relationship management, software training, and project execution. Proven track record of successfully managing software implementations, collaborating with cross-functional teams, and addressing client needs. Skilled in ensuring seamless transitions and delivering successful outcomes. Eager to leverage expertise in customer support and software solutions to drive client satisfaction and ensure project success.
Experience
Customer Success Director
Cenevo Formerly Labguru & Titian Software
Jul 2025 — Present
Support key customer initiatives and resolve complex challenges through proactive communication, empathy, and partnership.• Collaborate cross-functionally with Sales, Product, and Operations teams to ensure seamless customer journeys and feedback loops
Education
University of Redlands
BS Biology
2002 — 2006
Skills
- Biochemistry
- Pharmaceutical Industry
- Lifesciences
- Molecular Biology
- Drug Discovery
- Cell Biology
- High Throughput Screening
- Biotechnology
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