Jenna Taylor
Senior Business Analyst @IRIS Software Group
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WORK HISTORY
Senior Business Analyst @IRIS Software Group
Lanark, GB
Conducted comprehensive mapping of business processes to identify areas for improvement. • Consolidated CRMs and defined new processes to ensure compliance with Know Your Customer regulations. • Systemized order-to-cash processes, enhancing operational efficiency. • Identified 150 areas for improvement in the customer journey, facilitating both minor and major transformations.
EDUCATION
The Knowledge Academy
Lean Six Sigma
The Chartered Institute of Payroll Professionals
Foundation degree, Payroll Management
SKILLS
ABOUT JENNA TAYLOR
As a Senior Business Analyst over the last four years, I have focused on enhancing operational efficiency through business process improvement. I\'ve held both BA and product owner responsibilities and recognized for being a \"go-to\" person to keep teams aligned, focused and processing through complex cross-functional programmes of work. My core skill set is Business Analysis and delivery, requirements gathering, planning, change management. My passion is process and operational design and alignment with a strategic vision. Simplifying processes to reduce friction and improve outcomes for our customers and colleagues.
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