Jenna Stephan
Project manager
- Role
- Customer Experience Manager - Client Success at Medvantx
- Location
- St. Petersburg, FL, US
- LinkedIn followers
- 500 followers
About Jenna Stephan
I am a results-driven Project Manager with expertise in program management, client issue…
Experience
Customer Experience Manager - Client Success
Feb 2024 — Present · US
Led daily operations of the Customer Experience team, ensuring timely and empathetic resolution of patient inquiries across multiple communication channels.Collaborated closely with internal departments including Pharmacy, IT, and Compliance to align customer experience strategies with business goals.Implemented process improvements that reduced response times Developed and maintained training materials and SOPs for onboarding new team members and aligning with regulatory changes.Oversaw escalated patient cases, identifying root causes and working with stakeholders to prevent recurrence.Played a key role in the launch of new patient programs and services, ensuring voice-of-the-customer insights were integrated into design and delivery.Generated and analyzed weekly/monthly reports to track KPIs and identify areas for improvement.
Education
East Stroudsburg University of Pennsylvania
Bachelor's degree, Biology/Biological Sciences, General
2004 — 2009
Skills
- Research and Development (R&D)
- Chemistry
- Emulsions
- Gc-Fid
- Problem Solving
- Personal Care
- Highly Detailed
- Formulation
- Gas Chromatography
- Ftir
- Analytical Instruments
- Fragrance
- Troubleshooting
- Nmr Spectroscopy
- Organic Chemistry
- Organic Synthesis
- R&D
- Fast Learner
- Analytical Chemistry
- Organized Multi-Tasker
- Stability Testing
- Sensory Evaluation
- Hplc
- Gc-Ms
- Ir
- Raw Materials
- Ingredients
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