Jenna Groesch

Head of Membership @The Ned & Ned's Club

Washington, DC, US

Lead the day-to-day membership experience across Club spaces and digital platforms•Oversee and develop the Membership, Reception, and Member Relations teams•Set and track KPIs for service standards, member engagement, and retention•Manage member communications, case resolution, and digital service touchpoints•Build cross-departmental collaboration with F&B, events, and programming teams•Develop training, onboarding, and team development processes•Drive reporting, forecasting, and budgeting to inform strategic decisions•Act as a face of the Club, maintaining high visibility and personalized member support