Jenna Gottlieb

About Jenna Gottlieb

Specialties: program management and development, training, advocacy skills, curriculum development, meeting facilitation, event planning, adult learning techniques, multi-disciplinary coordination, strategic partnerships, community mobilization

Experience

1. Senior Operations Manager

   Torticity

   Oct 2024 — Present · Boca Raton, FL, US

   Spearheaded the rapid development and launch of a new vertical focused on sexual assault mass tort litigation, building the entire operation from concept to execution in under six months-Recruited, trained, and currently manage a team of 12 specialists in trauma-informed client engagement, ensuring high standards of empathy, accuracy, and legal integrity-Oversee the implementation of trauma-informed protocols to support sexual assault survivors during the intake and testimony collection process, maintaining both emotional safety and legal rigor-Developed and refined workflows, SOPs, and compliance protocols to ensure ethical handling of sensitive information in alignment with legal and best practices for working with survivors of trauma-Collaborate cross-functionally with legal, compliance, and case management teams to align vertical operations with company-wide goals-Provide ongoing coaching, performance reviews, and professional development for team members to sustain a high-performing, mission-driven team culture-Cultivated a supportive team culture grounded in the same trauma-informed principles applied with survivors, proactively addressing vicarious trauma, strengthening team morale, and driving staff retention in a high-intensity, emotionally demanding work environment-Consistently exceed quarterly goals related to survivor engagement, testimony completion rates, and litigation readiness, directly contributing to firm revenue and case success.

Education

• University of Illinois Urbana-Champaign

  B.S.

  2002 — 2006

• University of Chicago

  Master's degree

  2006 — 2008