Jenna Cardinale
Operations | Logistics | Legal Services | Communications
- Role
- Director, Operational Strategy & Contract Management at WebMD
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
Experience
Director, Operational Strategy & Contract Management
Oct 2013 — Present · New York, NY, US
Lead and mentor an expanding team of six to approve, contract, and distribute all sales specifications using Salesforce and Workfront for a growing $200M+ international business.• Conceived of and developed contract tracking system using Salesforce Cases to streamline communications, provide real-time project status, and address turnaround time perceptions. • Partner with sales team to improve legal and financial compliance, define and roll out new processes, and provide training. • Represent the organization’s legal and business concerns in negotiations with complex partnerships and vendors, including the transition from live to virtual programming.• Distribute contract status and product sales reporting, providing insights to senior leadership.• Defined methodology for domestic, international, and government processes, improving predictability of revenue recognition.• Automated internal communications, decreasing the need for updates and increasing program efficiency by 10%.• Created and implemented standardized processes for revenue recognition, sales tracking, and contracting for multiple acquisitions.
Education
Northeastern University
Bachelor of Arts (BA)
1996 — 2001
The New School
Master of Fine Arts (MFA)
2001 — 2003
Skills
- Online Publishing
- Proofreading
- Business Strategy
- Customer Retention
- Website Development
- Publishing
- Web Content
- Customer Engagement
- Catalogs
- Copywriting
- Digital Strategy
- Ecommunications
- Management
- Ebooks
- Editing
- Customer Relationship Management (Crm)
- Blogging
- Process Improvement
- Content Management
- Copy Editing
- Marketing
- Newsletters
- Customer Experience
- Business Process Improvement
- Digital Publishing
- Books
- Web Content Writing
- Operations Management
- Digital Media
- Digital Marketing
- Editorial
- Cross-Functional Team Leadership
- Content Strategy
- Strategy
- Content Development
- Leadership
- Long-Term Customer Relationships
- Email Marketing
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