Jenna Bailen

Guest Service Agent @Best Western Plus

Danvers, MA, US

Managing guest reservations, check-ins, and check-outs using a property management system-Processing daily transactions, including cash, credit, and direct billing with a focus on accuracy and reconciliation-Preparing daily financial reports, balancing cash drawers, and ensuring compliance with internal controls-Assisting with night audit procedures and supporting hotel accounting functions as needed-Coordinating with multiple departments to resolve billing discrepancies and maintain accurate records-Upholding brand standards and ensuring consistent documentation and policy compliance-Communicating effectively with guests and team members to resolve issues efficiently and professionally