Jennifer Jenn Theise
Senior Engagement Manager (CXM) | SaaS Customer Success Manager (CSM) | Cybersecurity | End Point Management | End User Experience | EUC | Cloud Computing | AI Prompt Engineering | ITIL v3/v4 Foundation | GRC |
- Role
- Customer Success Engineer at Digital Matter
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Jennifer Jenn Theise
With 18+ years\' experience driving client engagement, strategic onboarding, and aligning product roadmaps with customer priorities. At Armor Defense, the CXM / Retention teams consistently achieved a 95%+ renewal rate and secured a landmark $375K multi-year Professional Services contract within the financial services sector. My role was responsible for engaging with clients through collaborative risk assessments and tailored value delivery, while working as a partner business manager for MSPs. At VMware, contributions included facilitating $15M ELAs for SLED/Public Sector, mentoring teams to strengthen technical storytelling, and shadow-selling to drive digital workspace adoption. There was a focus on scalable revenue growth and customer-centered strategies, ensuring measurable business value through innovation and solution-driven partnerships within the Sales Channel (VARs/Distis).Specialties Include - Solution Selling · HIPAA Compliance · PCI Compliance · AWS Compliance · Data Security · HITRUST Compliance · Managed Security Solution · AWS · Azure · Cybersecurity
Experience
Customer Success Engineer
Nov 2025 — Present · US
Education
Augusta State University - College of Business Administration
Bachelor of Arts, Political Science and Government
1998 — 2003
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