Jennifer McMillen
Sr Customer Retention Strategy Manager @ T-Mobile | Consumer Marketing
- Role
- Sr Customer Retention Strategy Manager at T-Mobile
- Location
- Bellevue, WA, US
- LinkedIn followers
- 500 followers
About Jennifer McMillen
With over 15 years of work experience in the telecommunications industry, I am a Sr Customer Experience Manager at T-Mobile, where I lead the frontline readiness strategy for rate plans and offers. I am passionate about delivering exceptional customer experience, enhancing communication, and building strong relationships with internal and external stakeholders. Previously, I was a Sr Customer Experience Manager and a Systems Experience Manager at T-Mobile, where I managed Retail tools and infrastructure, and led the Retail systems and experience design and strategy, respectively. I contributed to the improvement of the frontline engagement, the optimization of the Retail systems, and the development of the customer feedback mechanisms. I have multiple skills in customer experience, communication, relationship building, frontline strategy, revenue initiatives, and frontline readiness.I have been recognized with the annual Winners Circle Annual Award in 2020 and PEAK achievement award in 2023 for my outstanding performance. I am motivated by the mission of T-Mobile to provide the best wireless service to millions of customers, and I am eager to bring my diverse perspectives and experiences to the team.
Experience
Sr Customer Retention Strategy Manager
Oct 2024 — Present · Bellevue, WA, US
Migration Strategy and Postpaid Retention Implementation
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