Jennifer Heyden
Solutions Consultant
- Role
- Solutions Consultant at Travelport
- Location
- Arlington, TX, US
- LinkedIn followers
- 500 followers
About Jennifer Heyden
An accomplished continuous improvement manager with extensive background in improving complex, global call centers. Demonstrated competency in building and managing internal and offshore processes. Seeking a solutions consultant or improvement manager opportunity that will utilize my broad range of skills.
Experience
Solutions Consultant
Oct 2021 — Present · Arlington, TX, US
Provides innovative solutions gaining agreement from top tier clients to upgrade processes and ensure that client becomes a net promoter of the upgrade process for clients.• Reworked Travelport’s documentation and processes reducing the time to complete documents by 75% and improve presentations leading to increased upsells.• Consults on overall operational processes for clients and provides solutions that automate common tasks reducing manual work and increasing both productivity and profitability.• Identifies opportunities to maximize customer business objectives and provides functional and technical consultancy on Travelport products and services.
Education
Evergreen Valley College
Web Design
1998 — 2000
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