Jennifer Hung

About Jennifer Hung

With a steadfast commitment to safeguarding the integrity of federal technology programs, my tenure at USAC has been marked by driving operational excellence in compliance and fraud risk management. Our team’s collaborative efforts have significantly advanced the identification of fraud trends, leveraging data analytics and enhancing internal controls, fostering an environment of continuous process improvement.As a Certified Fraud Examiner, I am dedicated to a mission of ensuring regulatory compliance and minimizing fraud risks. My role encompasses working with cross-functional teams, including IT Security and Finance, to mitigate potential vulnerabilities. This dedication to strategic thinking and communication has cemented my reputation as a leader in the field of compliance and data-driven strategy execution.

Experience

1. Manager of Compliance and Fraud Risk, Office of General Counsel

   Universal Service Administrative Co. (USAC)

   Feb 2023 — Present · US

   Oversee investigations into potential fraud, including internal investigations. Leverage data analytics and stakeholder complaints to identify fraud trends in the federal technology programs that promote access to advanced telecommunications services in rural health care facilities, schools and libraries, and underserved communities throughout the nation. Expert in collaborating with cross-functional internal and external teams between legal, IT Security, Finance and Privacy matters in program management and operations teams to mitigate fraud risks and potential vulnerabilities. Identify lessons learned and propose recommendations to enhance internal controls for process improvement and to ensure compliance with regulatory requirements. Develop and ensure consistent application of internal practices, policies and procedures to ensure the effectiveness of compliance controls and requirement. Support federal government agencies as a key liaison, particularly the Federal Communications Commission and Department of Justice, with law enforcement investigations. Coordinate improper payment and fund recovery matters with Program management and law enforcement partners. Provide leadership, coaching, mentoring and development to investigators. Monitor milestones to ensure efficient completion of deliverables. Apply expertise and education to improve the organization’s anti-fraud strategies. Implement tools to monitor compliance and fraud risks, ensuring data integrity and streamlined reporting.

Education

• Northwestern University

  Integrated Marketing Communications

• Penn State University

  Master of Business Administration - MBA

• Harvard Business Analytics Program

  Business Analytics

• Fu Jen Catholic University

  Bachelor of Arts - BA, English Language and Literature

• Les Roches

  Certificate, International Hospitality Management

• Harvard Business School Executive Education

  General Management Program GMP 39