Jenn Herrod
Manager Training and Quality @American Eagle Outfitters Inc.
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WORK HISTORY
Manager Training and Quality @American Eagle Outfitters Inc.
Educating call center agents on current trends within our company and fashion Work with alternate work force companies to recruit new team members for both our call centers in 3 different states as well as for the corporate team.Educating and training all call centers agents on daily customer service skillsTraining all corporate staff on current trends within our company and fashion Developing new Computer Based Training ProgramsEducating and Training all corporate staff on daily customer service skillsEducating all agents at the call centers and corporate office to know the company values, policy and procedure Completing budgets for training courses and training new hires for call center locations and the corporate teamEducating and training team members to advance our social, marketing and feedback programs.Creating an exciting area to stay on trend with the company in both the call centers as well as the corporate officeEducating and training all new full time employees and alternate work force employees that are brought on to have a full understanding of the company policies and procedureDeveloping new hires and coaching current employees to provide the best \"customer first\" experience one can offer on a daily basis
EDUCATION
Robert Morris University
Bachelor’s of Science in Business Administration with a Major in Marketing and Advertising
SKILLS
ABOUT JENN HERROD
Experienced Co-Founder with a demonstrated history of working in the consumer services industry. Skilled in Coaching, Sales, Retail, Communication, and Customer Relationship Management (CRM). Strong entrepreneurship professional graduated from Robert Morris University.
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