Jennifer Hanten
- Role
- Program and Project Management Consultant- Strategy and Transformation at Verizon
- Location
- Aurora, CO, US
- LinkedIn followers
- 500 followers
Experience
Program and Project Management Consultant- Strategy and Transformation
Mar 2020 — Present · Lone Tree, CO, US
As a Consultant, the main focus is to uncover through data analytics, research, process analysis, project management, and program creation to improve the customer experience while seeking efficiencies and process improvements for employees. In this role, leading and executing on multiple projects including Holiday Readiness, Email and Communications Guide, Project Management Guide, Escalation Deflection, and Best Practice Guide, and as the author of the Executive Leadership Updates for the Strategy and Transformation Team. Serving as the subject matter expert and content approver for InfoManager, and the Slack Champion. Recently leading Pulse Champions from the 2H Pulse Results. As the lead, responsible for creating and driving initiatives to increase the Pulse Results for the Strategy and Transformation Team. Based on these efforts the results of the 3Q Pulse Results saw a significant increase in ranking to the 83% percental for overall satisfaction.
Education
Colorado State University Global
Master's degree, Organizational Leadership Management
Colorado State University Global Campus
Bachelor's degree, Organizational Leadership
2010 — 2011
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