Jenn Cordeiro

WORK HISTORY

EDUCATION

ABOUT JENN CORDEIRO

I am a customer experience and client insights leader with extensive experience driving end-to-end experience strategy across financial services, payments, and technology platforms. My work focuses on designing experiences that are simple, relevant, and grounded in a deep understanding of customer needs, while balancing operational efficiency and business performance.Currently, I serve as Vice President and Head of Client Experience and Client Insights for Merchant Solutions at Fiserv, where I lead enterprise-wide initiatives to define and operationalize a client-centric experience vision across all merchant touchpoints. I am responsible for experience strategy, roadmap development, and execution, translating customer insight into improvements in products, digital service models, and operating processes. I also lead a global client insights program leveraging Qualtrics and partner closely with cross-functional teams to embed customer-centric thinking into product design and service delivery.I was selected for Fiserv’s Leading Women Program and the Inaugural Expert Operator Program, recognitions that reflect my commitment to leadership development, operational excellence, and driving meaningful change at scale. Throughout my career, I have led complex transformations, including digital channel shifts, large-scale contact reduction initiatives, and global operational pivots, delivering measurable cost savings while improving customer outcomes.Previously, I held senior leadership roles at Green Dot Corporation, where I led global teams across customer experience, partner relationship management, product support, self-service technology, and operations. I was recognized multiple times for customer advocacy and operational impact and served as the executive owner for key partner relationships with organizations such as Apple, Intuit, and Walmart.In addition to my professional work, I am deeply committed to community leadership and philanthropy, serving in board and volunteer roles supporting youth athletics, education, and inclusion-focused initiatives, including Tim Tebow’s A Night to Shine. I am currently completing my MBA at Western Governors University and am passionate about driving insights into actions to improve the overall experience.