Jenn A.

About Jenn A.

With over nine years of experience in the software industry, I am a passionate and driven renewal account manager who excels at building and maintaining long-term relationships with clients, partners, and executives. I have a strong background in sales, customer service, and training, and I am always eager to learn new skills and technologies to enhance my performance and value. I enjoy working at MFGS, Inc, a leading provider of innovative software solutions that empower businesses to achieve their goals and stay ahead of the competition. In my current role, I manage a portfolio of over 250 accounts for USD $11.5 million in ARR, achieving an average of 115% net retention rate. I oversee the customer life cycle and assist with onboarding, maintenance, and sun setting of products. I conduct quarterly business reviews with clients and executives, analyzing deals over 500k for the quarter and identifying and reporting on usage patterns and trends. I prepare business proposals, quotes, and contracts, and negotiate contract terms and agreements to increase revenue. I also locate up-sell, cross-sell, and renewal opportunities, and facilitate discussions around new products and enhancements to drive expansion opportunities. I leverage my sales, customer service, and training skills to develop and maintain long-term relationships with stakeholders, and to lead and mentor new employees on company policies, tools, and strategies.

Experience

1. Renewal Account Manager

   Mfgs, Inc

   Jun 2021 — Present

   Achieves an average of 115% Net Retention Rate Oversees the customer life cycle and assist with onboarding, maintenance, and sun setting of products Manages a book of business of over 250 account for USD $11.5 million in ARR Conducts quarterly business reviews with clients and executives analyzing deals over 500k for the quarter Monitors usage over time; identifying and reporting on patterns and trends that affect the customers\' experience, progress of customer issues, and escalates as needed Prepares business proposals, quotes, and contracts to promote company growth and industry relevance. Negotiates contract terms with key stakeholders and closes agreements to increase revenue. Forecasts pipeline and meets quarterly and annual financial targets using proven financial strategies. Locates up-sell, cross-sell and renewal opportunities to increase profits $2-2.5 million YoY Facilitates discussion around new products and enhancements to educate and drive expansion opportunities, looping in technical and/or sales resources when needed Develops and maintain long-term relationships with stakeholders in our portfolio Lead trainer for new employees on company policies, quoting tools, forecasting, and sales strategy Assists in onboarding clients to improve customer satisfaction and promote retention Manages both channel partners and direct deals

Education

• University of Colorado Colorado Springs

  Bachelor of Business Administration - BBA

  2010 — 2014