Jen Wille Goodman

Account Manager at Grainger

Role: Account Manager at Grainger
Location: Omaha, NE, US
LinkedIn followers: 500 followers

Sales & Business DevelopmentView LinkedIn profile

About Jen Wille Goodman

I have a STRONG believe that both internal and external customer service is vital an any organization. Building trusting lasting relationships has been the key to my success.As a customer success leader, I have a proven track record delivering high-performing results as well as mentoring and guiding team members that have led by the same example. My ability to create and implement customer success strategies that align with business objectives has resulted in increased customer retention and revenue growth. I am passionate about developing and nurturing long-lasting relationships with customers and colleagues and thrive on finding creative solutions to help them achieve their goals.My skills in project management, data analysis, and customer engagement have been a valuable asset to the organizations in which I have worked. I have successfully managed complex projects from ideation to execution, with a focus on meeting timelines and delivering results. Additionally, I have a deep understanding of customer engagement and have implemented strategies to improve customer satisfaction, reduce churn, and increase product adoption.I am an effective communicator and collaborator, and I have a proven ability to work cross-functionally with sales, marketing, product, and engineering teams. I am a natural problem-solver and am always looking for ways to improve processes and procedures to enhance the customer experience.I am eager to bring my experience, skills, and passion for coaching & mentorship to my organization and contribute to the overall company\'s growth and success.

Experience

Account Manager
Grainger
Feb 2019 — Present · Omaha, NE, US

Skills

Salesforce.com
Vendor Management
Sales
Microsoft Excel
Loans
Thought Leadership
Finance
Sales Process
Account Management
Customer Service
New Business Development
Process Improvement
Operations Management
Telecommunications
Contact Centers
Banking
Sales Management
Mortgage Lending
Unified Communications
Team Building
Credit
Leadership
Call Centers
Business Development
Building Relationships
Strategic Planning

Contact information

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Current company

Razorpay

4K employees · Bangalore, Karnataka, India

Power your finance, grow your business. Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses - big and small - accept payments digitally with minimal effort and maximum ease. Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money. #OutgrowOrdinary We identify ourselves as disruptors in the digital payments space and our vision is to power the financial ecosystem for other disruptors. Like attracts like and Razorpay actively looks to partner with established companies and startups that have either broken the glass ceiling in their industry or are set to. The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, Payroll and Thirdwatch. Razorpay was started in 2014 by two IIT Roorkee alumni, Harshil Mathur and Shashank Kumar. Just a short few years later, Razorpay has evolved into a 800-odd strong organization with some of the best talents in the country helping some of the best companies manage their money movement seamlessly. Certified cool We are a bunch of spirited, ambitious and fun folks. And no, we’re not saying this ourselves--leading institutions have recognized Razorpay for the high trust and high-performance culture that we maintain. Our strength lies in the people we are and we go to great lengths to nurture a family of coders, designers, sellers, marketers, analysts, writers, runners, photographers, gamers, tinkerers, and above all, people who are dreamers and doers at the same time. Be a part of our exciting journey.

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