Katherine Jenks
Manager, Professional Services
- Role
- Manager, Professional Services at Iron Mountain
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Katherine Jenks
IT Professional Services leader specializing in delivering complex, multi-workstream programs. Experienced in stabilizing at-risk programs and guiding teams through ambiguity. Operates fluently in Agile (Scrum / hybrid) environments and quickly adapts to new technologies (e.g, AI-enabled and Human-in-the-Loop approaches).
Experience
Manager, Professional Services
Aug 2025 — Present · Cleveland, OH, US
Professional Services Portfolio Delivery & Financial Management• Supervised successful delivery of ~85 engagements, totaling ~$150M+ in revenue for Iron Mountain• Managed a portfolio of 15-50 concurrent client engagements across digital transformation• Acted as the Executive Escalation Point for all critical delivery risks, contract disputes, and clientsatisfaction issues, intervening strategically to ensure positive outcomes and protect revenue• Maintained financial accountability across engagements and owned financial reporting for projects (viaresource manager, smart sheets) to manage project/program budget and marginPeople Leadership & Team Development• Directly managed three resources, overseeing their performance goals/metrics, career development,and delivery quality• Established team-wide quality standards, mentoring expectations (weekly one-on-ones), and resourceallocation processes to improve capacity planning and utilization across the PS organization
Skills
- Small Talk
- Powerpoint
- Microsoft Excel
- Social Networking
- Recruiting
- Baseball
- Leadership
- Fire Eating
- Technical Recruiting
- Consulting
- Oil Painting
- Permanent Placement
- Public Speaking
- Management
- Valid Ohio Driver's License
- Basketball
- Cpr Certified
- Acting
- Microsoft Powerpoint
- Proficient in Excel, Word, Power Point
- Customer Service
- Marketing
- Networking
- Interviewing
- Talent Acquisition
- Social Media
- Temporary Placement
- Microsoft Office
- Sales
- Tennis
- Microsoft Word
- Field Hockey
- Strategy
- Human Resources
- Training
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